Designing Solid Email Solutions For Small Businesses

We have been developing and hosting web sites and applications, as well as email, for over 11 years at HaveAByte.com, and email has always gone hand in hand with that.  For years, this has been fine and didn't require much effort.

I recently read an article about how DreamHost, a major web host, had started recommending their customers go to Gmail. Their reason was that half of their support requests were related to it.  This used to be a "set it and forget it" service.  Now we have major ISPs throwing up the white flag and sending customers elsewhere.

Email, despite having been around for 43 years, seems to be getting more difficult to manage technically.  This used to be something that was hard to screw up - almost anyone could set up an email server and provide the service.  Now, it takes serious effort to provide solid email services on an ongoing basis.